Terms of service
Terms of Service
OVERVIEW
Welcome to FlexSole. The terms “we”, “us” and “our” refer to FlexSole. FlexSole operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
FlexSole is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website, purchase from our store, or interact with our services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.
SECTION 1 - ACCESS AND ACCOUNT
By using our website and services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependent to use this website.
To place an order or use certain parts of our website, you may be asked to provide information such as your name, email address, billing information, payment details, and shipping information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of any account information or login credentials associated with your use of our website. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We make every effort to display and describe our products as accurately as possible. However, product colors, appearance, and packaging may vary slightly depending on your device, screen settings, manufacturing updates, or product availability.
We do not guarantee that the appearance, quality, or results of any product will meet every individual expectation. Product results may vary depending on use, skin condition, frequency of use, and personal care routine.
All product descriptions, prices, offers, and availability are subject to change at any time without notice. We reserve the right to discontinue any product, limit quantities, or refuse service to any person, geographic region, or jurisdiction at our discretion.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. FlexSole reserves the right to accept or decline your order for any reason at our discretion.
Your order is not considered accepted until your payment has been processed and your order has been confirmed. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been processed.
If we make a change to, cancel, or decline an order, we will attempt to notify you using the email address, billing address, phone number, or other contact information provided at the time of purchase.
Your purchases are subject to our Refund Policy, which is available on our website.
You agree that purchases made through our website are for personal or household use only and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and offers are subject to change without notice. The price charged for a product will be the price displayed at the time your order is placed and will be shown in your order confirmation.
Unless otherwise stated, posted prices may not include taxes, shipping fees, handling fees, customs duties, import charges, or other applicable charges.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through our store. You also agree to promptly update your information as needed so we can complete your transactions and contact you when necessary.
You represent and warrant that any payment information you provide is true, correct, and complete, that you are authorized to use the payment method provided, and that you will pay all charges incurred at the posted prices, including shipping and any applicable taxes or fees.
SECTION 5 - SHIPPING AND DELIVERY
Orders are usually processed within 1–3 business days. Most US orders arrive within 7–12 business days after shipping, unless otherwise stated on our website.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather events, holidays, or circumstances outside of our control.
Once an order has been transferred to the shipping carrier, risk of loss may pass to the customer in accordance with applicable law and carrier policies.
Please review our Shipping Policy for more information about shipping times, delivery estimates, and order tracking.
SECTION 6 - RETURNS AND REFUNDS
Returns, refunds, exchanges, and order issues are handled according to our Refund Policy, which is available on our website.
We reserve the right to refuse returns or refunds that do not meet the conditions stated in our Refund Policy.
SECTION 7 - INTELLECTUAL PROPERTY
Our website and services, including but not limited to text, images, graphics, product names, logos, designs, reviews, videos, audio, layout, and overall appearance, are owned by FlexSole, its affiliates, partners, or licensors, unless otherwise stated.
You may use our website for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, display, publish, transmit, sell, or exploit any content from our website without our prior written permission.
The names, logos, product names, designs, and slogans used by FlexSole are trademarks or brand assets of FlexSole or its licensors. You may not use them without prior written permission.
Shopify’s name, logo, product names, and service names are trademarks of Shopify. All other names, logos, product names, and service names on our website are the property of their respective owners.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, apps, payment processors, shipping providers, digital delivery services, or other third-party services. These tools and services may be operated by third parties that we do not control.
You acknowledge and agree that third-party tools and services are provided “as is” and “as available”. We are not responsible for the availability, accuracy, security, performance, or policies of third-party services.
Your use of third-party tools is at your own risk and may be subject to the terms and policies of the relevant third-party provider.
SECTION 9 - THIRD-PARTY LINKS
Our website may include links to third-party websites or services. We are not responsible for examining or evaluating the content, accuracy, policies, practices, or availability of third-party websites.
If you choose to access third-party websites or services, you do so at your own risk. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
FlexSole is powered by Shopify, which enables us to provide our online store and related services. However, any purchases you make through our store are made directly with FlexSole.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales, purchases, products, refunds, delivery, customer service, or other transactions between you and FlexSole.
SECTION 11 - PRIVACY POLICY
Your use of our website and services is also governed by our Privacy Policy, which is available on our website.
Because our store is powered by Shopify, Shopify may collect and process certain personal information in order to provide and improve the services used by our store. Please review our Privacy Policy for more information about how personal information is collected, used, and shared.
SECTION 12 - FEEDBACK, REVIEWS, AND USER CONTENT
If you submit, upload, post, email, or otherwise provide reviews, feedback, suggestions, photos, testimonials, comments, or other content, you grant FlexSole a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, display, distribute, and promote that content for business, marketing, and operational purposes.
You represent that you own or have the necessary rights to any content you submit and that your content does not violate the rights of any third party.
We may monitor, edit, or remove user content that we determine to be unlawful, offensive, misleading, abusive, defamatory, obscene, infringing, or otherwise inappropriate.
SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.
SECTION 14 - PROHIBITED USES
You may not use our website or services for any unlawful purpose or in violation of any applicable laws or regulations.
You agree not to:
Use our website to transmit false, misleading, harmful, abusive, defamatory, obscene, or unlawful content;
Infringe upon our intellectual property rights or the rights of others;
Upload or transmit viruses, malware, or harmful code;
Spam, phish, scrape, crawl, or otherwise collect information from our website without permission;
Interfere with or bypass security features of our website;
Use our website in a way that could harm FlexSole, Shopify, other users, or third parties.
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.
SECTION 15 - TERMINATION
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms of Service or applicable law.
The obligations and liabilities incurred before termination shall survive termination. Sections relating to intellectual property, privacy, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive shall continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided “as is” and “as available”, unless otherwise expressly stated.
We do not guarantee that our website will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using our products, website, or services will be accurate, reliable, or identical for every customer.
Product information provided on our website is for general informational purposes only and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have diabetes, circulation issues, open wounds, skin conditions, or any medical concern related to your feet or skin, consult a qualified healthcare professional before use.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, FlexSole, its owners, employees, affiliates, partners, service providers, contractors, licensors, and suppliers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, damages related to lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, product misuse, delivery delays, website errors, or any other claim related to your use of our website, services, or products.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless FlexSole, Shopify, and our affiliates, partners, owners, employees, contractors, service providers, licensors, and suppliers from any claims, damages, losses, liabilities, or expenses, including reasonable attorneys’ fees, arising from your breach of these Terms of Service, your violation of any law, your misuse of our products, or your violation of the rights of a third party.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall continue to be valid and enforceable.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and FlexSole regarding your use of our website, services, and products.
SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate these Terms or your rights and obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms and our rights and obligations at any time without notice.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.
Any disputes shall be handled in accordance with applicable law and the policies posted on our website.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website following any changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
FlexSole
support@tryflexsole.com