Return & Refund policy

30-Day Satisfaction Guarantee

At FlexSole™, your comfort is our priority.

If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order, and we’ll make it right.

Returns

We aim to keep things simple and hassle-free.

In most cases, we do not require customers to return items.

Instead, we may offer:

• A full refund
• A partial refund
• A free replacement

If a return is required, our support team will provide instructions and the appropriate return address.

Eligibility

To be eligible for a refund or exchange:

• Your request must be made within 30 days of delivery
• Proof of purchase is required
• Photo or video evidence may be requested in certain cases

Refunds

Refunds may be issued if:

• The item arrives damaged or defective
• You receive the wrong item
• Your order does not arrive
• You are not satisfied with your purchase

Once approved, refunds will be issued to your original payment method.

Please allow 5–7 business days for the refund to reflect in your account.

Replacements

We may offer a replacement instead of a refund depending on the situation and product availability.

Shipping Issues

If your order is delayed, lost, or arrives damaged  please contact us and we will resolve it as quickly as possible.

Return Shipping Costs

• If a return is required, customers may be responsible for return shipping costs
• If the item is damaged, defective, or incorrect we will cover the cost or provide a solution at no extra charge

Promotional & Free Items

Promotional or free items (such as complimentary gifts included with your order) are not eligible for returns or refunds.

If a refund is issued for the main product, the promotional item does not need to be returned.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us with clear photos or videos.

We will resolve the issue with either a replacement or a refund at no additional cost.

Contact Us

For any questions or requests, please contact us at:

support@tryflexsole.com